At Cascadeglowhandmade, we stand in the back of the line of each object we deliver. If you come across any troubles together along with your order, our go-back-and-refund method is designed to be simple, fair, and fast. Please evaluate the subsequent suggestions to apprehend how we deal with diverse go-back situations.

📧 For any go-back or refund inquiries, contact us at [email protected] .

1. Return Window

You can also additionally request a go-back or refund inside 14 days of your order’s shipping date. Requests submitted after this window might not be eligible for processing.

2. Eligible Return & Refund Scenarios

We receive returns and problem refunds in the following situations:

2.1. Defective or Damaged Items

• If your object arrives broken or with a production defect, notify us within 14 days of shipping.

• Include images of the broken area(s) and your order range in your email.

• We will offer said go-back label and problem a complete refund or ship a replacement, primarily based totally on your preference.

2.2. Wrong Product Received

• Received the incorrect size, color, or product? Contact us within 14 days.

• Please consist of clean snapshots and order details. We’ll offer a go-back label and deliver the precise object or issue money back.

2.3. Undelivered Orders

• If your monitoring report shows “delivered,” however you haven’t acquired the package, contact us within 3 days of the said shipping date.

• We will release research with the service and issue money back or reshipment as soon as non-shipping is confirmed.

2.4. Order Cancellation (Before Shipping)

• Orders canceled earlier than they're shipped are eligible for a complete refund.

• Please e-mail us as quickly as possible after setting the order. Once the order has been dispatched, the same old go-back method applies.

3. How to Request a Return or Refund

3.1. Email us at [email protected] with:

• Your order range

• The motive in your going back or refund

• Supporting images or documents (if applicable)

3.2. Our crew will reply within 24–48 hours with instructions.

3.3. For returns, a prepaid delivery label may be dispatched if the go-back is approved.

3.4. Once we get hold of and look into the object again, we can notify you of the approval and provoke the refund.

4. Refund Timeline

• Refunds are processed inside 3–5 commercial enterprise days once we get hold of and look into the product again.

• Depending on your charge technique and bank, the price range can also additionally take a further 2–5 commercial enterprise days to appear in your account.

• You’ll get hold of a confirmation email as soon as your refund has been issued.

5. Return Conditions

• Items have to be unused, unwashed, and in authentic packaging.

• Returns asked for after 14 days from shipping will now no longer be accepted.

• Original delivery fees (if any) are non-refundable, except if the go-back is because of a blunder on our part.